All Try It Classes are subject to a minimum enrollment. If the minimum is not met 24 hours before class is to start then a representative of Café Monet will be in contact to reschedule to a later date. If customer calls to reschedule themselves they will be subject to a administration fee, this only applies to appointments that are more than 48 hours prior to their start date, otherwise there will be no rescheduling or refunds for missed classes.
All long term students acknowledge that any missed classes can only be made up during open studio hours unless canceled or rescheduled by Café Monet. Pieces that are complete but either: lack a signature on the bottom of the piece or do not have a ticket, will be discarded with no notification to student. This is in accordance to signage posted in the clay studio.
PYOP customers will be notified that their creation will be ready one week after completion and will not be called when their pottery is ready for pick up. Once PYOP pottery is complete it is held for up to 30 days before being removed from store front shelves. After that the pottery will be donated at Café Monet's discretion and no refund, store credit, or replacement will be offered.
All Parties in PYOP are subject to cleaning fees that are determined by management upon check out. Parties over 20 people are also subject to an automatic gratuity of 18% either at check out or via invoice if applicable.