Café Monet is a small family owned business and we do everything we can to insure your creative master piece turns out perfect, but there are times when some things are out of our control.
If a piece you create is damaged or broken due to kiln or employee error Café Monet will replace the piece free of charge. Any reasons outside of Café Monet's control such as accidental breakage in transport or another patron are dealt with on a case by case basis.
All Pieces Painted In The Paint You Own Pottery Studio will not be called upon completion as they are done simply one week later, and will be held for no longer than 30 days before being donated or discarded. No refunds will be given as a result of pottery abandonment.
Our Try It Classes are subject to a minimum class enrollment. If the minimum is not met 24 hours before the class is to begin then a Café Monet staff member will be in touch to reschedule the class to a later time. If for some reason outside of the Studios control (exemptions for state and national emergencies), you are tardy or entirely miss class one or more of the following may occur:
-Up or until 15 minutes after class was scheduled to begin; participants forfeit right to entirety of demonstration
-Up or until 15 minutes after class was scheduled to begin; participants forfeit one of three attempts to create a piece on the potters wheel. (one piece may still be kept under prepaid class cost*additional costs may apply)
-15 minutes or longer after class was scheduled to begin; participants will be turned away and will not be allowed into class and understand there will be no refund or transfers of monies to PYOP activities.
All long term classes meet one day a week for 3 hours. If a student misses a class it is up to them to make up the time during open studio hours. If class is canceled by Café Monet a make up date will be scheduled at the end of their time frame. OPEN STUDIO HOURS ARE A PRIVILEGE! Any students who do not clean up satisfactorily or are negligent with equipment or others work will no longer be allowed to take advantage of this opportunity.